How to manage anomalies
Viewing your cost anomalies
The cost anomaly section can be found in the Product cost dashboard underneath the cost tracker.
Anomaly statuses
Active:- An anomaly that newly occurred or is still open and untreated.
- An anomaly that is either:
- Stale - This means that the anomaly was untreated for at least 2 weeks.
- Normalized - This means the costs went back to "normal" but the anomaly is still untreated
Once cost anomalies are closed by the user, they will appear in the "Archive" section. Anomalies can be closed in two different ways.
Acknowledge an anomaly:The cost increase was unplanned and a result of unforeseen issues. It was a real anomaly.
Dismiss an an anomaly:The cost increase was planned or is just a result of e.g. new service consumptions, campaigns or other special events. It was not a real cost anomaly as the cost increase was expected.
Closing your cost anomalies
To treat your anomalies and in order to stay up to date, make sure to close your cost anomalies. Simply click into an anomaly either in the "Active" or "Inactive" section. This will lead you to the detail view of the selected anomaly.
The ODJ itself does not know whether the cost increase that triggered the anomaly was intended or nor. Its up to the user to either acknowledge or dismiss it as described above.
Depending on your choice, click one of the buttons. This will open a small window in order for you to provide some additional information the anomaly being closed.
Make sure to provide sufficient context when closing anomalies. This will help, in case there is a new anomaly that occurs for the same service in the future.